PRIVACY POLICY

Best Pets Nutrition, S.L.
CIF: B22804751
Registered address: Fanega 4-1, 47000 Valladolid, Spain
Email: info@bestpetsnutrition.com

Last updated: August 2026

Best Pets Nutrition, S.L. (“Best Pets Nutrition”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or otherwise interact with our services.

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1. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Name and surname

• Email address

• Telephone number

• Company and professional information

• Information provided through contact forms or other communications

• IP address

• Browser and device information

• Information relating to your interaction with our website

• Any other information you voluntarily provide to us

We only collect personal data that is reasonably necessary for the purposes described in this Privacy Policy.

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2. How We Use Your Information

We may use your personal data for the following purposes:

• To respond to enquiries and requests.

• To communicate with customers, suppliers, business partners and other professional contacts.

• To provide customer support and manage business relationships.

• To provide and improve our website, products and services.

• To manage and respond to communications sent through our website or by email.

• To send business or commercial communications where you have requested them or where permitted by applicable law.

• To comply with applicable legal and regulatory obligations.

• To protect the security and integrity of our website, systems and services.

• To prevent fraud, misuse or other unlawful activity.

We will not use your personal data for purposes that are incompatible with those described above without providing the appropriate information or obtaining your consent where required by law.

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3. Legal Basis for Processing

We process personal data on one or more of the following legal bases under Regulation (EU) 2016/679 (“GDPR”):

• Consent: where you have given your consent to a specific processing activity.

• Performance of a contract: where processing is necessary to enter into or perform a contract with you.

• Legitimate interests: where processing is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.

• Legal obligations: where processing is necessary to comply with a legal or regulatory obligation.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

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4. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including the fulfilment of contractual, legal, accounting or regulatory obligations.

The specific retention period may vary depending on the nature of the data and the purpose of the processing.

When personal data is no longer required, we will securely delete it or anonymise it, unless we are legally required or otherwise permitted to retain it.

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5. Data Sharing and Recipients

We do not sell your personal data.

Where necessary, personal data may be shared with trusted service providers that process data on our behalf, such as providers involved in:

• Website hosting and technical services

• Email and communication services

• Website analytics and performance

• IT and security services

• Professional, accounting or legal services

• Other services necessary for the operation of our business

These service providers may only process personal data in accordance with our instructions and applicable data protection legislation.

We may also disclose personal data where required to do so by law, regulation, court order or a competent public authority, or where necessary to protect our legal rights or the security of our business and users.

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6. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will ensure that the transfer is carried out in accordance with the GDPR and that appropriate safeguards are in place where required, such as an adequacy decision adopted by the European Commission or appropriate contractual safeguards.

Further information regarding applicable safeguards may be requested by contacting us at info@bestpetsnutrition.com.

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7. Your Data Protection Rights

Subject to the conditions established by applicable law, you have the right to:

• Access your personal data.

• Rectify inaccurate or incomplete personal data.

• Request deletion of your personal data where there is no legal reason for us to continue processing it.

• Request restriction of the processing of your personal data in certain circumstances.

• Object to the processing of your personal data where applicable.

• Request data portability where the legal requirements for this right are met.

• Withdraw consent where processing is based on your consent.

• Object to certain forms of direct marketing, where applicable.

To exercise any of these rights, please contact us at:

Email: info@bestpetsnutrition.com

We may need to request reasonable information to verify your identity before processing your request.

We will normally respond to valid requests within one month, although this period may be extended where permitted by applicable data protection legislation due to the complexity or number of requests.

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8. Right to Lodge a Complaint

If you believe that your personal data has been processed in violation of applicable data protection legislation, you have the right to lodge a complaint with the competent data protection authority.

In Spain, the relevant supervisory authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

You can find further information at:

www.aepd.es

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9. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal data transmitted through the internet.

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10. Automated Decision-Making and Profiling

We do not use your personal data to make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on you.

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11. Information Obtained from Other Sources

Where we receive personal data about you from sources other than directly from you, we will process such information in accordance with applicable data protection legislation.

Depending on the circumstances, such information may include professional contact details or company-related information obtained through business communications, publicly available professional sources or third parties acting lawfully.

Where required by law, we will provide the relevant information concerning the source and categories of personal data.

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12. Contact

If you have any questions about this Privacy Policy, how we process personal data, or wish to exercise your data protection rights, please contact us:

Best Pets Nutrition, S.L.
CIF: B22804751
Address: Fanega 4-1, 47000 Valladolid, Spain
Email: info@bestpetsnutrition.com

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or data processing practices.

When we make changes, we will update the “Last updated” date shown at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal data.